Frequently asked questions
When will my order be shipped and how long will delivery take?
Orders are processed and shipped within 24–72 business hours after your order is confirmed.
Delivery typically takes 10 to 15 business days, depending on your location in Australia.
Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery in real time.
Can I return a lamp if it doesn’t suit my space?
Yes — you have 30 days to request a return.
The lamp must be unused, in its original condition, and returned with all original packaging and accessories.
How do I choose the right size and style?
Each product page includes detailed dimensions and specifications to help you choose the perfect fit for your space.
If you’re unsure between two sizes, we recommend choosing the larger option for better lighting coverage and visual impact.
What payment methods do you accept?
We accept all major payment methods, including:
PayPal, Visa, Mastercard, American Express, Apple Pay and Google Pay.
All payments are processed through a secure and encrypted checkout.
How can I contact The Lamp Store AU?
You can reach our customer support team at:
We reply to all inquiries within 24 to 48 business hours.