Shipping Policy

The Lamp Store AU
Effective Date: 14 February 2026

At The Lamp Store AU, we are committed to reliable delivery and transparent communication.

Total Delivery Time = Handling Time + Transit Time

All delivery timelines are based on real-world logistics data. These timeframes are estimates and provided for reference only.

Delivery Area

We currently deliver to:

• Australia

Please note: We do not deliver to P.O. Boxes.

Order Cut-Off Time

Orders placed before 3:00 PM (AEST) on a business day (Monday–Friday) will begin processing the same day.

Orders placed after 3:00 PM, or on weekends/public holidays, will begin processing the next business day.

Order Processing Time

Processing begins once your order is confirmed.

Handling Time: 1–3 business days (Monday–Friday)

Handling time is separate from shipping/transit time.

Shipping Options & Costs

Shipping timelines apply within Australia.

Delivery times may vary depending on location, carrier operations, or seasonal demand.

Order Tracking

Tracking details will be sent to your email once your order has been dispatched.

If you do not receive tracking within 4 business days:

• Please check your spam or junk folder
• If still missing, contact us at info@thelampstoreau.com

Change of Address

To update your delivery address, please contact us within 6 hours of placing your order.

We cannot modify the shipping address once the order has been dispatched or is in transit.

Order Cancellations

Orders may be cancelled within 6 hours of placement.

After this time, processing begins and the order cannot be cancelled.
If your order has already shipped, please refer to our Return & Refund Policy for further assistance.

Taxes

All prices displayed on our website are in AUD and include applicable taxes.

Customers do not need to pay additional VAT/GST upon delivery.

Backorders

If an item becomes unavailable after you place your order:

• We will notify you by email
• The unavailable item will be refunded promptly unless an alternative arrangement is agreed

Unexpected Delays

While we aim to meet all estimated delivery timelines, unexpected delays may occur due to:

• Carrier disruptions
• Customs processing (if applicable)
• Weather conditions
• Peak seasonal demand

If your shipment is significantly delayed, please contact us and we will assist you promptly.

Damaged Parcels

If your parcel arrives damaged:

If the courier is present:
Please reject the parcel and notify us immediately.

If the parcel is delivered in your absence:
Contact us as soon as possible for further instructions.

Email: info@thelampstoreau.com

Business Information

Trade Name: The Lamp Store AU
Operated by: Exodus Limited
Company Registration Number: 78752364

Registered Address:
Flat 5, 4/F, Won Hing Building
74–78 Stanley Street
Central, Hong Kong