Refund and Return Policy

At The Lamp Store AU, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a simple and transparent return and refund process as outlined below.

1. How to Initiate a Return

To start a return, please contact us first at info@thelampstoreau.com before sending any items back. Our support team will provide instructions and confirm your eligibility for a return or exchange.

2. Return Conditions

We accept returns of both defective and non-defective products within 30 days of delivery. To qualify:

  • The item must be new and unused, with all original packaging, manuals, accessories, and tags intact.
  • Proof of purchase (order number or receipt) must be provided.
  • The return must be initiated within 30 days of delivery.
  • Items showing signs of use, damage, modification, or missing parts will not be accepted unless required under Australian Consumer Law.

3. Exchanges

Exchanges are available for products returned in new condition within 30 days of delivery.

  • You may exchange for the same item (e.g., a different style, size, or color) or another product of equal value.
  • If the replacement item has a different price, the difference will be charged or refunded accordingly.

4. Return Method & Shipping Costs

All returns and exchanges are handled via our support team. Please contact us before sending items back to confirm return details and the correct return address.

Return Address:
Exodus Limited
Flat 5, 4/F, Won Hing Building
74–78 Stanley Street, Central, Hong Kong

Email: info@thelampstoreau.com

  • Customers are responsible for return shipping costs for all returns and exchanges.
  • If the product is damaged, defective, or incorrect, customers must return the item and cover the return shipping cost.

5. Refund Processing

Once your return is received and inspected:

  • We will notify you by email regarding your refund status.
  • Approved refunds will be processed within 5 business days.
  • Refunds will be issued to the original payment method.
  • Depending on your payment provider, it may take additional time for the refund to appear in your account.

6. Damaged or Defective Products

If your product arrives damaged or becomes defective within the return period:

  • Contact us immediately at info@thelampstoreau.com.
  • Provide your order number, photos of the product, and a description of the issue.
  • Our team will review your claim and offer a replacement or refund as appropriate.

7. Order Cancellations

To cancel an order, contact us at info@thelampstoreau.com within 6 hours of placing the order. After processing begins, cancellation is no longer possible. You may return the item following this policy after delivery.

8. Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. Customers are entitled to remedies for products that are:

  • Faulty
  • Not as described
  • Unfit for purpose

9. Policy Updates

The Lamp Store AU reserves the right to modify this policy at any time. Changes take effect immediately upon publication on our website.

Contact Us

For return or refund assistance, contact:

The Lamp Store AU
📧 info@thelampstoreau.com

Exodus Limited
Flat 5, 4/F, Won Hing Building
74–78 Stanley Street, Central, Hong Kong