Privacy Policy
At The Lamp Store AU, we respect customer privacy and are committed to protecting personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from our website.
1. Business Identification
Exodus Limited
Flat 5, 4/F, Won Hing Building
74–78 Stanley Street, Central
Hong Kong
Contact Email: info@thelampstoreau.com
2. Information We Collect
We collect information necessary to provide our services when you interact with our website or place an order, including:
- Personal Information: name, billing/shipping address, email, phone number, and payment details
- Order Information: purchased products, order dates, and transaction history
- Device & Browsing Data: IP address, browser type, and website interaction data
3. How We Use Your Information
Your information is used to:
- Process and fulfil orders
- Provide order confirmations and shipping updates
- Improve website functionality and customer experience
- Respond to customer service enquiries
- Send promotional communications when consent is provided
4. Payment & Platform Security
Transactions are processed through secure payment gateways and Shopify’s encrypted infrastructure. Payment details are handled according to industry security standards. While we implement commercially reasonable safeguards, no internet transmission is completely risk-free.
5. Data Security
We maintain technical and organisational safeguards to protect personal information from unauthorised access, misuse, or disclosure. Access to personal data is restricted to authorised personnel and trusted service providers.
6. Sharing Your Information
We do not sell or rent personal information. Data may be shared with trusted logistics, payment, or technical partners strictly to fulfil services. Information may also be disclosed when legally required or to protect our rights.
7. Your Privacy Rights
You may request access, correction, or deletion of your personal information, subject to applicable law. Requests can be made by contacting info@thelampstoreau.com.
8. Cookies & Tracking Technologies
Our website uses cookies to improve browsing performance, analytics, and personalised experiences. Cookie preferences can be managed through your browser settings.
9. Policy Updates
This Privacy Policy may be updated periodically to reflect operational or legal changes. Updates are published on this page.
10. Contact
For privacy-related questions or requests:
The Lamp Store AU
Operated by Exodus Limited
📧 info@thelampstoreau.com